Privacy Policy

Last updated: October 2026

Thank you for choosing RoamFree eSIM. This Privacy Policy describes how we collect, use, store, share and protect your personal information when you visit our website, place orders, contact our support team, and use our eSIM travel data services. This policy applies to all users of roamfreetelecom.com.

This policy does not apply to third-party websites, services, payment processors or mobile network operators linked to or used alongside our service. Those third parties are governed by their own privacy policies.

What Information We Collect

We collect information you voluntarily provide to us, plus certain technical data automatically collected when you use our site and eSIM service:

1. Information you submit actively

  • Your full name, email address, phone number and billing address
  • Order details, travel destination, travel dates and planned activation time for your eSIM
  • Messages, screenshots, device settings photos and troubleshooting evidence you send to our support team

2. Order and payment related information

We receive transaction records, order status, payment ID and dispute information from our payment service providers. We do not store your full credit card details. Card information is processed securely by PCI-compliant payment gateways.

3. eSIM technical information for service delivery & troubleshooting

  • Device model, operating system version, EID, ICCID
  • eSIM installation status, activation logs, APN settings, network selection information
  • Approximate location and error information you provide when reporting connectivity issues

We do NOT collect, monitor or store your browsing content, app messages or private communications on your device.

4. Automatically collected website data

  • IP address, browser type, device type, language and time zone
  • Pages visited, click records, access time and session duration

5. Information from authorized third parties

We may receive limited data from Shopify, payment providers, anti-fraud services, advertising analytics platforms and our eSIM roaming partners.

How We Use Your Information

  • Fulfill your order, deliver your eSIM QR code and activate your data service
  • Process payments, refunds, chargebacks and prevent fraudulent orders
  • Provide technical support, diagnose network faults and resolve customer complaints
  • Maintain website stability, fix bugs and optimize our products and user experience
  • Send transactional emails: order confirmations, eSIM activation reminders, support replies and refund notices
  • Send marketing promotional emails only if you actively opt in; all marketing emails include an unsubscribe link
  • Comply with tax, accounting, legal obligations and respond to valid legal requests

For users located in the EU or UK, our lawful bases for processing personal data include performance of contract, legitimate interests, compliance with legal obligations, and your consent where applicable.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools. You can manage cookie preferences via our site cookie banner or your browser settings.

  • Necessary cookies: Required for shopping cart, checkout, login and website security. These cannot be disabled.
  • Analytics cookies: Help us understand visitor behavior to improve our website.
  • Advertising cookies: Used by Meta, Google and other ad platforms for advertising attribution and retargeting, only with your consent.

Disabling certain cookies may reduce website functionality or prevent checkout.

Who We Share Your Data With

We do not sell your personal information to third parties. We only share data when necessary to deliver our service:

  • Shopify (our e-commerce platform provider)
  • PCI-compliant payment processors such as PayPal and card payment gateways
  • Our eSIM suppliers and local roaming network partners, solely for activating and maintaining your eSIM service and troubleshooting faults
  • Support tools, analytics, anti-fraud and advertising service providers
  • Law enforcement or regulatory bodies, when we are legally required to disclose information
  • In the event of business merger, acquisition or asset transfer

International Data Transfer

Our service partners and network operators are located globally. Your personal data may be processed outside your country of residence. Our partners follow applicable data protection rules, and we rely on platform-built-in safeguards for cross-border data handling.

Data Retention Period

  • Order, tax and financial records: retained as required by applicable tax and accounting laws.
  • Support tickets and troubleshooting records: kept for dispute resolution, fraud prevention and after-sales support needs.
  • Marketing subscription data: stored until you unsubscribe or withdraw consent.
  • When data is no longer required, we will delete or anonymize it, unless legal retention obligations apply.

Data Security

We rely on the security features of Shopify, payment processors and our service partners. We also take reasonable practical steps to protect your personal information in our own handling. No internet transmission or electronic storage method can be guaranteed to be 100% secure.

Your Data Rights

If you are located in the EU, UK, California or other regions with applicable data protection laws, you may have the following rights:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data, subject to legal or contractual exceptions
  • Request restriction of data processing
  • Request a copy of your personal data
  • Object to certain data processing activities
  • Withdraw your consent for marketing emails at any time
  • Lodge a complaint with your local data protection authority

To submit a privacy request, email us at service@roamfreetelecom.com. We may verify your identity before processing your request. Some records cannot be deleted due to tax, fraud prevention or legal requirements.

California Residents’ Rights (CCPA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) regarding your personal information. These rights include the right to opt out of the “sale” or “sharing” of your personal information for targeted advertising purposes.

We may share certain personal identifiers with our advertising partners to deliver relevant advertisements. Under California law, this activity may be treated as a “sale” or “sharing” of personal data.

To exercise your right to opt out of such sale or sharing, please visit our dedicated opt-out page: https://roamfreetelecom.com/pages/data-sharing-opt-out

If your browser sends a Global Privacy Control (GPC) signal, we will honor that signal as a valid opt-out request for the device and browser you are using.

We will not discriminate against you for exercising your CCPA rights. We will not charge you different prices or provide a different level of service because you choose to opt out.

Marketing Emails

We only send promotional marketing emails if you actively opt in during checkout or subscription. Each marketing email contains an unsubscribe link for you to opt out anytime.

Even after unsubscribing from marketing emails, you will still receive essential transactional emails related to your orders, eSIM service, support replies and refund communications.

Other Notices

  • Our website does not necessarily respond to browser "Do Not Track" signals. Cookie settings are managed through our cookie consent banner.
  • Our service is intended for users aged 18 and above. We do not knowingly collect personal data from minors under 18 years old.
  • We may revise this Privacy Policy from time to time. Changes take effect once the updated version is published on this page, with the "Last updated" date revised accordingly.

Contact Us

If you have any questions or requests about this Privacy Policy or how your personal data is handled, please contact us:

Email: service@roamfreetelecom.com